Returns Policy
Returns & Warranty Policy
Buying refurbished should feel just as secure as buying new — here's exactly how we protect your purchase.
1‑Month Warranty on All Products
Every product sold by Refurb Computers comes with a full 1‑Month warranty from the date of delivery. This applies to all refurbished laptops, desktop PCs, MacBooks, All‑in‑One PCs, monitors, and all other accessories.
If your device develops a fault, stops working as described, or fails to perform as expected within this period, we will put it right. That's our guarantee to you.
What's Covered
Our 1‑Month warranty covers any hardware faults or technical failures that arise under normal use, including:
- Components failing after delivery (hard drives, screens, keyboards, ports, etc.)
- Devices not performing as described in the product listing
- Items arriving damaged or not matching their advertised grade
How to Make a Return or Warranty Claim
Starting a return or warranty claim is quick and straightforward. Simply contact our support team with your order number ready, and we'll guide you through the next steps. For faulty items within the warranty period, we arrange collection at no cost to you.
- Contact our support team with your order number.
- Tell us what the issue is.
- We arrange free collection for faulty items (within warranty).
Packaging Your Return
Please pack your device securely before sending it back — ideally using the original packaging it arrived in. This helps protect the item during transit and ensures your return is processed without any unnecessary delays. We cannot accept responsibility for damage caused during return shipping due to poor packaging.
Refunds
Once we receive and inspect your returned item, your refund will be processed within 1–2 business days. The full amount will be returned to your original payment method — credit/debit card or PayPal. We know your time and money matter, that's why we keep refunds fast and fuss‑free.
Returns Outside the Warranty Period
Returns requested after the 1‑Month warranty window will be assessed on a case‑by‑case basis. If an item is still under an extended or manufacturer warranty, please contact us and we'll do our best to assist.
Important Reminders
- All returns must be made within 1 Month of the delivery date to be covered under warranty.
- Items should be returned in the same condition as received, with no new damage.
- New/sealed products must be returned in their original, unopened manufacturer packaging.
- For faulty items, do not attempt self‑repair before contacting us — this may affect your warranty claim.
Contact Us
Have a question about a return or warranty? We're here to help.
5, Flat 1 Market Street, Manchester, Lancashire, United Kingdom, M34 2JL
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