We accept all major debit and credit cards—Visa, Mastercard, Maestro—plus additional payment options at checkout. Every transaction is processed through secure, encrypted payment gateways with full PCI compliance.

Absolutely. Your checkout is protected by SSL encryption and PCI-compliant payment processing. Your card details are never stored on our servers—they're processed securely and discarded after payment.

Get in touch right away at admin@refurbcomputers.uk or by phone. If your order hasn't been dispatched, we can modify or cancel it. Once shipped, you'll use our returns process instead.

Yes. You'll receive an automatic confirmation email immediately after payment, with full order details and total. A second email follows once your order ships with tracking information.

Yes. We supply refurbished laptops and desktops in bulk to businesses, schools, and IT resellers—often with volume discounts. Contact us directly for a tailored trade quote and partnership options.

Most orders dispatch within 2–3 working days and arrive within 3–5 working days across UK mainland. We prioritise speed without compromising the careful packaging your device deserves.

No. We offer completely free delivery across the UK on all orders. No hidden fees, no surprises at checkout—just straightforward, fast shipping included in your price.

We currently ship to UK mainland addresses only. Northern Ireland, the Scottish Highlands, and offshore locations may incur extra charges—contact us before ordering if you're unsure about your postcode.

You'll receive a dispatch email with full tracking details as soon as your order leaves our warehouse. Track it in real-time from our website or your courier's app all the way to your door.

Note any visible damage with the courier if possible, then email us photos within 48 hours. We'll arrange a replacement or full refund quickly. If a parcel goes missing, we'll investigate with the courier on your behalf immediately.

Every device undergoes professional inspection and full functionality testing, then is cleaned and securely data-wiped before resale. Most units come from corporate or business leases rather than personal use—they've had expert care from day one.

We use two clear standards for transparency:

All desktops are A Grade. Laptops come in both grades depending on the listing.

Yes. Every laptop comes with a genuine, licensed copy of Windows pre-installed and ready to use straight from the box, plus all essential drivers. No setup delays—just plug in and start working.

Each listing specifies exactly what's included. Standard: laptops ship with a compatible charger; desktops include a power cable. Original packaging, manuals, or extras are only included where specifically noted in the listing.

Refurbished laptops are tested to ensure the battery holds a functional charge. Battery health naturally varies with age. If a battery doesn't meet acceptable performance during our testing, it's replaced before resale—you always get a working battery.

Every product includes a minimum 1-month warranty covering hardware faults from normal use. That's the same peace of mind you'd get buying new—we stand behind every device we sell.

Yes. Under UK consumer law you have 30 days from delivery to request a return, provided the item is in the condition it arrived in with all included accessories. That's plenty of time to decide.

Contact us first—don't send anything back yet. Our team will troubleshoot with you; many issues resolve without a return. If a return is needed, we'll authorize it and send clear instructions immediately.

We cover return shipping for faulty items, damage on arrival, or items not as described. For change-of-mind returns, you cover the postage—but we make the refund process painless once we receive it.

Refunds process within 3–4 days of us receiving and inspecting your return, going straight back to your original payment method. We're fast because we know waiting for money back is annoying.